Effective Date: July 13, 2025

At Drimcho.lk, your satisfaction is our priority. We understand that sometimes a product might not be exactly what you expected. This policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. General Return & Exchange Conditions

  • Time Limit: You may return or exchange most products purchased from Drimcho.lk within 2 days from the date of delivery.

  • Proof of Purchase: All returns and exchanges must be accompanied by valid proof of purchase (e.g., original invoice, order confirmation email).

  • Product Condition: Items must be returned in their original, unused, and re-sellable condition, with all original packaging, tags, labels, and accessories intact. Products that show signs of wear, damage, alteration, or missing parts will not be accepted.

  • Packaging: Please ensure products are securely packaged to prevent damage during return transit. We recommend using the original packaging where possible.

2. Non-Returnable / Non-Exchangeable Items

For hygiene, safety, or other specific reasons, certain items are not eligible for return or exchange. These include, but are not limited to:

  • Perishable goods (e.g., fresh food, certain gourmet items with short shelf life).

  • Personal care items (e.g., cosmetics, intimate apparel, certain health products) once opened or used.

  • Customized or personalized products.

  • Digital products (e.g., software downloads, e-vouchers).

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  • Gift cards.

3. Return & Exchange Process

3.1 Initiate a Return/Exchange: To initiate a return or exchange, please contact our customer service team within the stipulated return period:

  • By email: hello@drimcho.lk

  • By phone: 0772049950

  • Via our website: [Link to your Contact Us page or specific Return Request Form, e.g., Contact Us – Drimcho E-Shopping

Please provide your order number, the item(s) you wish to return/exchange, the reason for the return/exchange, and whether you prefer a refund or an exchange.

3.2 Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send back your item(s). Please do not send items back without an RA number, as this may delay or prevent your refund/exchange.

3.3 Shipping the Item Back:

  • Return Shipping Costs:

    • If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.

    • If the return is due to a change of mind or customer error (e.g., ordered wrong size/color), the customer will be responsible for the return shipping costs.

  • Tracking: We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.

4.2 Refund Method: Refunds will typically be issued to the original payment method used for the purchase.

  • For credit/debit card payments, the refund may take 3-15 business days to appear on your statement, depending on your bank’s processing times.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer to an account you provide.

4.3 Partial Refunds: In certain situations, only partial refunds may be granted (at our sole discretion), including:

  • Items not in their original condition, are damaged, or have missing parts for reasons not due to our error.

  • Items returned beyond the specified return period.

5. Exchanges

5.1 Exchange Process: If you requested an exchange, once your returned item is received and approved, we will dispatch the new item to you. 5.2 Stock Availability: Exchanges are subject to stock availability. If the desired item for exchange is not available, we will offer a refund or store credit. 5.3 Shipping for Exchanges:

  • If the exchange is due to our error (e.g., defective product), we will cover the shipping cost of the new item.

  • If the exchange is due to customer error (e.g., wrong size ordered), the customer will be responsible for the shipping cost of the new item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery) with details of the damage and photographic evidence. We will assess the issue and arrange for a replacement, repair, or refund as appropriate, at no additional cost to you.

7. Changes to This Policy

We reserve the right to modify this Return, Exchange and Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.

8. Contact Us

For any questions regarding our Return, Exchange and Refund Policy, or to initiate a return, please contact our customer service team:

  • By email: hello@drimcho.lk

  • By phone: 0772049950

  • Company: Electronic Information Technology Park(EIT Park)