Effective Date: July 13, 2025

Welcome to Drimcho.lk! This Privacy Policy explains how Drimcho.lk (“we,” “us,” or “our”), an e-commerce business based in Sri Lanka, collects, uses, discloses, and protects your information when you visit or make a purchase from our website, www.drimcho.lk (the “Site”).

Your privacy is critically important to us. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information (Information you provide to us): When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:

  • Your name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (e.g., credit/debit card numbers, bank details – note: we do not store full payment card details on our servers; these are processed securely by our payment gateway partners.)

b. Non-Personal Information (Information collected automatically): When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Log Files: Like many other websites, Drimcho.lk makes use of log files. These files merely log visitors to the site – a standard procedure for hosting companies and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track users’ movement around the website, and gather demographic information. Importantly, IP addresses and other such information are not linked to any information that is personally identifiable. This data is collected in an aggregated and anonymized form to help us understand website usage patterns and improve our services, ensuring a better experience for all our visitors.

Cookies: We use “cookies,” which are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Fulfill Orders: To process your transactions, manage your orders, and deliver the products you purchase.

  • To Provide Customer Service: To respond to your inquiries, requests, and provide support.

  • To Personalize Your Experience: To tailor product recommendations, content, and offers based on your browsing and purchase history.

  • For Marketing and Promotions: To send you updates, promotional materials, and special offers that may be of interest to you (you can opt-out at any time).

  • To Improve Our Site: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of Drimcho.lk.

  • For Security and Fraud Prevention: To protect our Site and customers from fraudulent transactions and other illegal activities.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes in Sri Lanka.

3. Sharing Your Information

We may share your personal information with third parties for specific purposes:

  • Service Providers: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing (e.g., local payment gateways, international card processors), shipping and delivery companies, website hosting, data analysis, email delivery, and marketing services.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption (SSL/TLS technology), and restricting access to personal data to authorized personnel only.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

As a customer of Drimcho.lk, you have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete data.

  • Deletion: You may request the deletion of your personal information, subject to certain legal obligations (e.g., transaction records).

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

  • Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us:

  • By email: info@drimcho.lk

  • By phone: 0772049950

  • By mail: No. 45, Veralupitiya Road, Avissawella.

  • Company: Electronic Information Technology (EIT Park)